1. Information we collect
When you submit our contact or service booking form on the OPPO Mumbai website (operated by INLEAD ELECTRONICS PRIVATE LIMITED), we collect the details you provide: your name, email address, phone number, preferred Mumbai location, enquiry type and message. We may also collect technical data such as IP address, browser type and pages visited to keep the website secure and improve user experience.
2. How we use it
- To respond to your product, store visit, exchange, or service enquiries and requests.
- To schedule in-store demos or authorized service appointments across Mumbai.
- To operate, secure and improve our website and customer support.
- To comply with legal and regulatory obligations (including TRAI DLT regulations).
- To send you launch updates and exclusive store offers — only if you opted in.
3. Consent & opt-in
We process the details in your enquiry based on your explicit consent, given by ticking the required consent box on the contact form. Promotional and marketing communications are separate and optional: the marketing box is never pre-selected, and we will send you promotional messages or updates only if you tick it. You can withdraw consent or unsubscribe at any time using the opt-out instructions in our messages or by contacting us.
4. Sharing of data
We do not sell your personal information. We may share it with authorized OPPO store/service partners in Mumbai and trusted communication providers who help us operate the website and handle customer enquiries, under strict confidentiality obligations, or where required by law.
5. Cookies
We use essential cookies and, where applicable, analytics cookies to understand how visitors use the site. You can control cookies through your browser settings.
6. Retention & security
We keep personal data only as long as needed for the purposes described above or as required by law. We apply reasonable technical and organisational measures to protect it, though no online transmission is completely secure.
7. Your rights
Subject to applicable law (including India's Digital Personal Data Protection Act, 2023), you may request access to, correction or erasure of your personal data, and withdraw your consent at any time.
8. Contact
For privacy questions or to exercise your rights, email support@oppomumbai.in or use our contact page.